Customer support
Support for CivicDataForge public-record data products available through Apify and prepared for AWS Marketplace.
bryan@tryneverclosed.com
We reply within one business day. Include the product name, marketplace, run or order identifier, jurisdiction, and a short description. Do not email passwords, API tokens, payment-card data, or other secrets.
Technical and data support
For a failed run, unexpected schema, missing record, or source discrepancy, include the Actor run ID or AWS product name, the affected official source, the approximate time, and the expected result. We will reproduce the issue against the official publisher and distinguish a product defect from a publisher-side change.
Corrections and provenance questions
CivicDataForge normalizes records published by government sources; it does not issue permits, licenses, exclusions, inspections, or enforcement decisions. Send the record identifier and source URL when reporting a suspected normalization error. Corrections to the underlying government record must be directed to the issuing authority.
Billing and account support
Bought directly on this site (the $4.99 permit check, $19.99/month monitoring, or another Stripe checkout)? Email us with your Stripe receipt reference for refunds, cancellations or delivery problems; refund terms are in the terms. You can also cancel a subscription yourself in the Stripe billing portal linked there. For purchases made through Apify or AWS Marketplace, start with that marketplace for invoices and payment methods. Email us when the question concerns CivicDataForge pricing, delivered data, or fulfillment and include the marketplace reference without sending financial credentials.
Coverage and commercial requests
For STR permit verification or monitoring, begin with the structured Permit Match Audit so geography, volume, workflow, success condition, and intended paid path arrive together. Use the support address for another jurisdiction, historical feed, recurring delivery, private offer, or integration request.
Responsible use
These products support research, compliance, and operational verification. They are not consumer reports and must not be used to determine eligibility for credit, insurance, employment, housing, or another consumer benefit. Review the data-use limits before integrating a feed.